DAY6’s Response To Denied Entry At Event Sparks Massive Fury Online

Recently, DAY6’s fan concert has become a hot issue in the K-Pop community.

Fans began posting their experiences of being denied entry into the show due to an overly strict identity verification process. With this, JYP has since posted an apology regarding the matter.

JYP Entertainment Addresses Staff’s Mishandling Of Fans’ Personal Information At Recent Event

Most recently, the agency released a notice regarding the refund procedures for fans who were denied entry into the show.

[DAY6 4TH FANMEETING <PIER 10: All My Days> 입장 제한 관객 환불 절차 안내의 건]

안녕하세요. JYP 엔터테인먼트입니다.
금번 DAY6 4TH FANMEETING <PIER 10: All My Days> 공연 입장 시 과도한 본인 확인 절차로 인해 피해를 입으신 관객분들께 진심으로 사과의 말씀 올립니다.
해당 과정에서…

— DAY6 (@day6official) July 23, 2025

“Notice on refund procedures for audience members who were restricted from entering the DAY6 4TH FANMEETING <PIER 10: All My Days>

Hello, this is JYP Entertainment. We sincerely apologize for the fans who suffered from the excessive identity verification process upon entering the fan meeting. We will inform the fans who suffered damages of the refund procedure as follows.

[Refund Target] Audience members who purchased tickets for the fan meeting week 1 (sessions 1-3) but were restricted from entering due to excessive on-site verification procedures despite being the original ticket purchaser.

*Only tickets that have not been checked can be confirmed and refunded by the computer. Transfers checked on-site after verifying you are not the owner are not eligible for a refund.

[Refund Amount] Full ticket price including shipping fee

[Refund Application Period] 7/23-7/27

*Please understand refunds will be difficult after this period

[How To Apply For Refund] Please complete the following information and submit it to the YES24 1:1 inquiry or contact YES24 customer service by phone.

Title: [DAY6 Fan Meeting] Refund Inquiry for Identity Verification

-Show Name

-Name of Ticket Holder

-Reservation Number

Again, we sincerely apologize for any inconvenience and concern caused by this performance operation policy. We recognize the severity of the matter and will strive to present an improved image to prevent recurrences.”

— JYP Entertainment

However, netizens were disappointed in their response to the situation.

| theqoo

• “Just the ticket refund?”
• “They’re trying to cover this up by just refunding the tickets.”
• “I don’t think refunding the tickets is going to cut it. You need to do something about the transportation and hotel fees.”
• “Are you kidding me? What about the transportation and hotel fees…”
• “You need to repay for the psychological damage people have suffered…how are you only going to refund the tickets?”
• “Do you think it’s over if you refund the tickets?”
• “If fans didn’t make this public, you wouldn’t refund the tickets?”
• “How will you compensate the people who entered the concert late?”

DAY6 Fans Get Banned From Their Own “Fan Concert,” Police Involved