Concert Organizers Slammed For No Refund Policy After Top K-Pop Act Cancels

Fans are expressing anger toward the Asia Culture Festival 2026 after organizers announced EXO member Xiumin‘s cancellation while simultaneously stating that no refunds would be offered.

The controversy began after the festival released a notice informing attendees that Xiumin would no longer be appearing at the event.

【XIUMIN出演に関するお知らせ】

諸般の事情により、出演を予定しておりましたXIUMINの出演が取りやめとなりました。

出演を楽しみにしてくださっていた皆様には、直前のご案内となりましたことを深くお詫び申し上げます。

なお、本件に伴うチケットの返金・払い戻しはございません。… https://t.co/VTFIvASLQg

— 【公式】ACF2026 (@ACF2026) June 2, 2026

“Due to various circumstances, Xiumin’s scheduled appearance has been canceled. We sincerely apologize to all those who were looking forward to his performance for this last-minute notice. Please note that there will be no refunds or reimbursements for tickets related to this matter. We kindly ask for your understanding and cooperation.”

The announcement quickly spread across social media, where many fans criticized the decision, arguing that some attendees had specifically purchased tickets to see Xiumin perform.

In addition, during purchase, fans were made to pre-select the artist that they were there to see.

Some have decided to blame the organizers and artists for accepting the performance deal when things regarding their management are unstable.

Why artists who know how their companies are in debt, no staff is ready to work for them & their reputation is already going down, accept offers of such shows when they know their appearance isn't confirmed?
No refunds available either. Fans legit lost their money for nothing. https://t.co/UaSeEUgbN4

— Reverxe era begins🌌♥️ (@Rantingspace__) June 2, 2026

Xiumin’s silence has also sparked criticism.

And the fans don't want to demand an answer from Xiumin? Why does he always keep silent? Does he think that if he pretends nothing is happening, the situation will resolve itself? The fans have literally been ripped off, and not a word from him@XIUMIN_INB100 @INB100_official https://t.co/yS99kfgjMx

— 💿P𝒜rkm𝒜ry💿ReverXe (@prkmry) June 2, 2026

As criticism continues to grow online, fans are calling on the Asia Culture Festival to reconsider its refund policy or provide additional clarification regarding Xiumin’s cancellation.

EXO